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Terms of Service. Welcome to our website. This site is operated by A.M. WORKS LTD. Throughout the site, the terms "we" and "our" refer to A.M. WORKS LTD. We offer this website—including all information, tools, air sterilization products, and related services—to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following terms and conditions. 1. Customer Service and Support. We are dedicated to creating a safe and pristine indoor breathing environment for you. To ensure the smooth operation of your air sterilization products and provide you with the best possible experience, we offer comprehensive and attentive customer service. Our customer service includes: Pre-sales consultation and guidance: Assisting you in understanding different air sterilization product models and recommending the most suitable solution based on your room size, usage scenario, and specific air purification needs. Order and logistics tracking: Providing real-time updates on order processing status and assisting with international shipping inquiries to ensure safe and timely delivery. After-sales technical support: Providing guidance on initial setup, advice on routine maintenance (such as filter cleaning or replacement schedules), as well as troubleshooting and warranty services. Returns, exchanges, and feedback handling: Promptly responding to return or exchange requests and actively listening to your feedback to continuously improve the quality of our products and services. Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT) (Closed on Saturdays, Sundays, and public holidays. Inquiries received outside of business hours will be prioritized on the next business day.) Direct Contact: Customer Service Email: dillotsillh@gmail.com Business Address: FLAT 9, 39 FARRINGDON ROAD, LONDON, EC1M 3JB, UNITED KINGDOM Online Contact Form: If you wish to describe your issue in greater detail or require assistance outside of business hours, please fill out the online form below. Our team will reply via email within 24 to 48 hours: Name: [Text Box] Email: [Text Box] Order Number (Optional): [Text Box] Your Question or Feedback (Please provide details regarding the product issue or your requirements): [Multi-line Text Box] [Submit Button] 2. Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our air sterilization products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the service. You must not transmit any worms, viruses, or any code of a destructive nature. 3. Products and Services: Our core products (air sterilization equipment and accessories) may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our refund policy. We have made every effort to display as accurately as possible the colors and images of the products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. 4. Accuracy of Billing and Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. If you place an order for our air protection products, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, so that we may complete your transactions and contact you as needed. 5. Third-Party Links: Certain content, products, and services available via our service may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. 6. Governing Law: These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom, as our registered operating address is in London, UK. 7. Changes to Terms of Service: You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.