Polityka zwrotu kosztów
Return and Refund Policy
To ensure you can shop for A.M. WORKS LTD’s air sterilization products with confidence, we have established a clear and transparent return and exchange policy. If you are not completely satisfied with the product you received, please carefully read the terms below to understand the specific conditions and procedures for returns and exchanges.
1. Applicable Conditions and Time Limits for Returns/Exchanges
We offer a 30-day return and exchange guarantee starting from the date of delivery.
Within the 30-day period: If you change your mind or find that the product does not meet your expectations within 30 days of receipt, you may apply for a return or exchange.
Requests beyond the time limit: If more than 30 days have passed since the delivery date, we will be unable to provide a refund or exchange.
Product condition requirements: To ensure the returned air sterilization product and its accessories can be processed or resold, they must be in their original, unused condition, free from any man-made damage, and returned in their original packaging. We reserve the right to refuse a refund if the product shows signs of heavy use or if the packaging is damaged.
2. Return Shipping Costs and Fees
Return shipping costs: Borne by the customer. For returns or exchanges due to personal reasons (such as a change of mind, selecting the wrong model, etc.), you are responsible for covering the full cost of shipping the item back to our warehouse.
Return processing fees: We do not charge any additional return processing fees (restocking fees).
(Exception: If you receive a damaged or defective item, please contact us within 48 hours of delivery; we will cover the shipping costs for returns or exchanges in such cases.)
3. Return/Exchange Procedure and Return Address Information
To ensure your return request is processed efficiently, please follow the steps below:
* **Step 1: Submit a request.** Please send an email to our customer service address at **dillotsillh@gmail.com** with the subject line "Return Request + Your Order Number." Please state the reason for the return in the email and attach clear photos of the product you received.
* **Step 2: Wait for review and address details.** ** Our customer service team will review your request within 1-2 business days. Once approved, we will email you detailed return instructions and the **designated return warehouse address**.
* **Step 3: Ship the item back.** Please pack the item securely and ship it. We strongly recommend using a trackable shipping service and providing us with the tracking number. If you are shipping high-value air sterilization equipment, we recommend purchasing shipping insurance. We are not responsible for packages lost during return transit.
**【Crucial Note on Return Address】**
Please **do not** return the package to the original shipping address found on the package, nor to the company's registered address listed on this website (FLAT 9, 39 FARRINGDON ROAD, LONDON). Any packages returned without prior confirmation via email from customer service cannot be accepted or identified by our warehouse; the customer bears full responsibility for any resulting loss of the package or inability to process a refund. **The correct return address will be provided to you exclusively via customer service email.**
## 4. Refund Processing Time and Payment Methods
* **Processing Time After Receipt:** Once our designated warehouse receives your return package, our quality inspection team will inspect the item(s) within **3-5 business days**.
* **Refund Issuance:** Upon successful inspection and confirmation that the return meets all conditions, we will immediately approve your refund. The funds will be returned to the original payment method used when the order was placed.
* **Funds Arrival Time by Payment Channel:**
* **Credit/Debit Card:** After the refund is processed, it typically takes **5-10 business days** to appear on your bank statement (exact timing depends on your card-issuing bank).
* **PayPal:** Refunds usually return to your PayPal account within **2-5 business days** after processing.
## 5. Delayed or Missing Refunds
If you have not received your refund after the timeframes mentioned above, please first check your bank account again. Then, contact your credit card company or bank, as there may be a processing delay before the refund is officially posted. If you have completed all these steps but still have not received your refund, please contact us at **dillotsillh@gmail.com**.
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**Contact Us**
* **Company Name:** A.M. WORKS LTD
* **Customer Service Email:** dillotsillh@gmail.com